Question 1

How do I place an order on Mistère?

Accepted Answer

Select your desired items, choose your size and quantity, add them to your cart, and proceed to checkout. You can check out as a guest or create an account for tracking.

Question 2

What payment methods are supported?

Accepted Answer

We support Cash on Delivery (COD), bKash (Personal/Agent to 01736707927), and Nagad (Personal/Agent to 01736707927).

Question 3

How long does shipping take in Bangladesh?

Accepted Answer

SUST campus deliveries usually take 1-2 days. Dhaka city deliveries take 2-3 business days, and outside Dhaka takes 3-5 business days.

Question 4

How do B2B Bulk Orders work?

Accepted Answer

Navigate to Bulk Orders in the menu, select your merchandise type (T-shirts, Hoodies, Jerseys, etc.), upload your custom logo/design, and submit a quote request. Our team will review and contact you with custom pricing.

Question 5

Can I track my order status?

Accepted Answer

Yes! Use the Track Order link in the top navigation or footer with your Order Number and registered Phone Number/Email.

Question 6

What is your return & exchange policy?

Accepted Answer

If you receive a defective or wrong size item, contact us within 48 hours of delivery for a hassle-free exchange.

Frequently Asked Questions

Still have questions?

Dipongkar Barmon

MD Sahariaj Hosen

Dipongkar Barmon

MD Sahariaj Hosen

Frequently Asked Questions

Still have questions?

Dipongkar Barmon

MD Sahariaj Hosen